ABOUT
RIDER POINTS
DELIVERY
DELIVERY COST
WORLDWIDE SHIPPING
SIZE CHART
ANY PROBLEM |
|
• Unique sale events, what is Garage Sale all about?
Each flash garage sale is a special event dedicated to more than one brand.
Restricted admittance
means members only.
• Can I buy a swimsuit, a book and 2 t-shirts of 2 different brands... and get them shipped together saving transport-bank-planet costs?
YES, our sales are multi-branded and boxes are carefully assembled in UKI YO garage.
• How long does it take to get my stylish products?
After you've placed your order, sit back and relax.
We'll send a confirmation email and keep you updated as your parcel is set on the pitlane.
• yes but... HOW MANY DAYS ?!
The exact delivery time depends on when we receive the products from our brand partners.
You can usually expect to find your products on the doorstep 2-3 weeks after placing your order.
It may seem a slow process, but we'd like to explain how it works:
1- We handpick and reserve exclusive products from our brand partners.
2- After a sale is over, the brand sends us their products.
3- We carefully prepare your order and ship it to you via courier.
• Can I track my parcel?
YES: go to My Account / My orders and browse to 'Delivery tracking' to follow your parcel as it makes its way from the brand, via our warehouses, to your doorstep.
• Can I choose my delivery date?
We receive and deliver dozens of products everyday making it difficult to personalise delivery dates.
BUT
we work hard to offer you the best delivery possible, so get in touch, smile, and maybe we can arrange "the miracle"
T +39 0331 701234 - pr@ukigarage.com
• Delivery problems?
Still waiting? No parcel in sight? It's a rare occurrence, but there may be a slight delivery mix up.
Breath, get your order number, trust and launch our parcel hunter : +39 0331 701234 pr@ukigarage.com
• What happens if I am not available to receive my parcel?
If you're not in, our courier will leave a message and try again 24-48 hours later.
Still no luck? The courier will keep your parcel awaiting your instructions and then, if there's no news from you, send it back to our warehouses.
Once the parcel is back in Uki Garage, we'll offer you the choice of redelivery or, if you'd prefer, a full refund.
• Delivery Cost?
The cost depends on the weight, size and destination
but in Uki Garage it is mainly the value of your order that gives bonus and FREE shipping.
The exact charges are always displayed when it's time to pay.
Please be aware that if you add more items to your order the cost is NOT going up... but it is reduced to ZERO!
For logistics reasons, we always process each order separately,
if you want to group 2 different orders get in touch with us : +39 0331 701234 pr@ukigarage.com
• Worldwide Shipping?
We are working on it!
Our plan is to ship any country, any island, any
remote destination down under...
Here is the list of the reached countries, which means that we have convenient transport costs so that you can have your delivery at a convenient price, very often with free transport included:
AUSTRIA,
BELGIUM,
CANADA,
CZHECH REP.,
DENMARK,
FINLAND,
FRANCE,
GERMANY,
GREECE,
HUNGARY,
IRELAND,
ITALIA,
LUXEMBOURG,
MONACO,
NETHERLANDS,
POLAND,
PORTUGAL,
SLOVAKIA,
SLOVENIA,
SPAIN,
SWEDEN,
SWITZERLAND,
UNITED KINGDOM,
USA.
• I live in a NON served country!
Let's ask for a transport offer: we work with several international currier,
so get in touch with us : +39 0331 701234 pr@ukigarage.com
If you give us the list of the selected items, we can search for a dedicated transport with the exact weight and size of the parcel... and then you decide what to do.
• I received the wrong item!
We're deeply sorry if you've received the wrong product, or if something is missing in your order.
We work hard but sh*t happens, you know. Please rimind that we sell online but WE ALL ARE REAL HUMANS, not virtual super hero.
Please contact our problem busters team : +39 0331 701234 pr@ukigarage.com
• Returns and refunds
NO problem ! click here.
• Exchanging items
As our stock is limited, and the garage sale is FLASH, it's not possible to exchange items.
If you decide to return the products, you'll be credited a full refund.
• It's possible to cancel my order?
YES until we receive the brand's products at our warehouse (you'll find this date in My Account / My Orders).
Your order will be cancelled within 24 hours and we'll send you an email to confirm this.
If your account has already been debited, the credit will pop up within 3 to 10 working days.
What if the parcel has already been shipped?
You have to send it back. Look at the Return-Refund process.
Should you not have found an answer to your question or for any other enquiries, please contact our team : +39 0331 701234 pr@ukigarage.com
|
